CFDs Helpdesk
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Mobile Marketmaker |
Mobile Marketmaker™
How do I install mobile
Marketmaker™?
Please click here for instructions on getting mobile
Marketmaker™ installed on your mobile phone.
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Which phones are supported?
Do you support Blackberry and PDA devices?
What happens if I go into a tunnel and lose my
mobile signal?
Mobile Marketmaker™ will detect if your phone's signal has been lost and display a connection
status screen. Once a signal returns, mobile Marketmaker™ will automatically attempt to re-connect.
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What happens if I lose my connection when I am in
the middle of a trade?
Just as with desktop Marketmaker™, a trade may not reach CMC's servers if your network connection
is lost at an inappropriate time. If the order can be transmitted to CMC, the phone will display an accurate order status
screen upon reconnection. If the order cannot be transmitted, the phone will continue to display the order placement screen
upon reconnection. As with desktop Marketmaker™, you should consult your All Orders blotter to
determine the status of any order.
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Will trading on mobile
Marketmaker™ be expensive?
There is no extra charge for using Marketmaker™ on your mobile. All you need to pay for are the standard networking costs to your mobile network operator. The data plan required may depend on trading patterns and market volatility.
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Is trading on mobile
Marketmaker™ secure?
Mobile Marketmaker™ uses industry standard encryption techniques to ensure client data is transmitted
securely over any phone network.
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What happens if I am abroad?
Mobile Marketmaker™ should operate over any GPRS or EDGE data network. You are advised to check with your network operator for pricing data network coverage outside of your area.
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I have just changed the timezone setting on my mobile device, but after I launched Marketmaker™, I have found that the wrong time zone is being used.
On some devices, there are some time zone settings which are not reported correctly to Java . If this is the case, go to the Tools > Settings screen in Marketmarker™, select 'custom GMT offset' and enter the GMT offset that you require then select 'Apply'. Marketmaker™ will then use the custom GMT offset that you have configured.
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I do not seem to be able to enter a negative custom GMT offset. What should I do?
On some devices, you cannot enter a '-' (minus) sign until a digit is entered. Enter a digit first, then move the cursor back to the left hand side of the digit just entered, then enter a '-' sign. The custom negative GMT offset can then be applied.
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CFDs are distributed in Canada by CMC Markets Canada Inc. as dealer and agent of CMC Markets UK plc. CMC Markets Canada Inc. is a member of the Investment Industry Regulatory Organization of Canada and Member CIPF. CFDs and FX are highly speculative and can involve a high degree of risk. Investors in CFDs and FX should be prepared for the risk of losing their entire investment and losing further amounts. Trading accounts are available to Accredited Investors only. CMC Markets will not open accounts except in jurisdictions in which it is registered or exempt from registration. CMC Markets is an execution only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their investment decisions. CMC Markets will not determine an investor’s general investment needs and objectives or the suitability of a proposed purchase or sale of a security. Contact us for further details.
* CMC Markets is remunerated for its services from the spread between bid and ask prices. ** Forex market operates over-the-counter from Sunday 4pm EST - Friday 5pm EST. *** Examples used are for illustrative purposes only and not to be misunderstood as a recommendation. Real market conditions will vary the results