Legal
Privacy Statement
CMC Markets Canada is committed to maintaining the accuracy, confidentiality, and security of your personal and financial information. This Privacy Policy outlines our commitment to you and complies with Canadian privacy legislation and requirements. By opening an account with CMC Markets Canada you acknowledge your consent to the terms of this Policy.
Accountability
Each of our employees is responsible for ensuring the privacy of your personal information. CMC Markets Canada’s Chief Compliance Officer is responsible for overseeing all privacy matters.
Identifying Purpose
When you become a customer of CMC Markets Canada we ask you for your personal information for the following purposes:
- To verify your identity and protect against fraud
- To manage your account
- To contact you when necessary or appropriate
- To keep you updated in trading products and services which we feel would be of benefit to you
- To comply with legal or regulatory requirements
- Your personal information may be verified with a credit bureau, global registries, personal references, your employer and other lenders.
Obtain Consent
CMC Markets Canada does not require your consent if the purpose of disclosing your personal information is for the collection of a debt, to a law enforcement agency or to legal counsel.
In addition, CMC Markets Canada is required to respond to requests from the Canadian self-regulatory organizations (the IDA, RS, and CIPF) for information concerning our current and former customers, employees and directors. Their requests for information are for regulatory purposes, including but not limited to:- Surveillance of trading-related activity
- Sales, financial compliance, trade desk review and other regulatory audits,
- Investigation of potential regulatory and statutory violations
- Regulatory databases,
- Enforcement or disciplinary proceedings
- Reporting to securities regulators, and
- Information sharing with securities regulatory authorities, regulated marketplaces, other self-regulatory organizations and law enforcement agencies.
Limiting Collection
We only collect the information that we need. You can choose not to provide us with certain information in some situations. However, if you make this choice, we may not be able to provide you with the product, service or information you request. We may monitor or record our telephone calls with you for our mutual protection (eg. to ensure that your instructions are carried out, to document that we have made required disclosure to you, and to ensure that customer service levels are maintained).
Limit Use, Disclosure and Retention
CMC Markets Canada does not provide your personal information without your consent to any third party, with the exception of our parent company and those regulatory entities noted herein, which is done for record keeping and risk management purposes. If we use other companies to provide services to you on our behalf, we will provide them only with the information that they need to perform those services and will ensure that these companies have in place appropriate privacy and confidentiality controls.
Accuracy
We are committed to maintaining the accuracy of your personal information and ensuring that it is complete and up-to-date. If you discover inaccuracies, please notify us immediately.
Safeguarding Customer Information
We maintain physical, electronic and procedural safeguards to protect your personal information. Examples of safeguards include restricted access to our information processing and storage areas, limited access to relevant information by authorized employees only, use of passwords, firewalls and encryption of electronically transmitted information and the use of secure locks on filing cabinets and doors.
We have agreements in place with third party suppliers requiring that any information provided by us be safeguarded and used only for the sole purpose of providing the service we have requested the company to perform.Openness
Our Privacy Policy is available in your account opening documents and on our website.
Customer Access
If you want to review or verify your personal information, or to find out to whom we have disclosed it, please contact us in writing. We may need specific information from you to enable us to respond to your request. If a fee is involved for this service, we will advise you in advance.
Handling Customer Complaints and Suggestions
If you have any questions concerning privacy and confidentiality matters, or this Policy, please contact our Chief Compliance Officer in Toronto. You may also wish to contact the Office of the Privacy Commissioner of Canada in Ottawa.
